Frequently Asked Questions 

Here are our answers to some questions we get asked often. Please do Get in Touch if there is anything else you would like to discuss. 

General questions 

In the context of Serve Legal, an audit is where a person (auditor) carries out a procedure at a specific venue and completes a report on their experience and observations. Auditors will often complete multiple audits in one day. Click here to find out more about what types of audits we carry out! 
In the context of Serve Legal, an audit is where a person (auditor) carries out a procedure at a specific venue and completes a report on their experience and observations. Auditors will often complete multiple audits in one day. Click here to find out more about joining as an auditor! 
It's actually very similar! However, mystery shopping is often testing more subjective matters like customer service, whereas compliance auditing relates to objective internal policies such as Think 25. Serve Legal can include questions relating to customer experience & staff service, and are happy to carry out mystery shopping audit programmes, but we specialise in compliance-related matters. Click here to find out more about who Serve Legal are! 
These are retail strategies that encourages anyone who is over 18, but looks under 21 or under 25, to carry acceptable ID (a card bearing the PASS hologram, a photographic driving license or a passport) when they intend to buy an age-restricted item. Businesses selling age-restricted products will choose to operate these strategies internally, meaning staff are expected to be asking for proof of age of anyone who they estimate to be under 21/25 and refusing service of age-restricted items if they cannot do so. You will typically see posters around shops regarding age-verification policies, this is to remind both staff & customers of this policy, meaning customers know what to expect and staff have greater confidence to ask. 
 
These schemes are not legally-enforced, but organisations such as Betting & Gambling Commission, British Beer & Pub Association and Retail of Alcohol Standards Group hold Challenge 25/Think 25 policies as best practice and strongly encourage members to follow them. The move from Think/Challenge 21 to Think/Challenge 25 has been implemented in some sectors to provide a stronger buffer to inaccurate estimations of the person's age. 
 
Serve Legal test that these policies are being followed - click here to find out more! 
SL perform accurate audits enabling companies to measure if your key compliance or operational standard are being adhered to. This could be linked to age restricted products or services, online and home delivery operations and customer experience with allergen food services. We also carry out work relating to customer service and checking sports media licensing. The ease with which we can mobilise our nationwide auditor community means we can adapt quickly to other service needs - we are always open to trialing new types of services. 

Questions about working for us 

We understand it can sound a bit too good to be true that you would be paid to shop! The following points will hopefully give you a bit of reassurance: 
- We are registered on Companies House:  
- Money Saving Expert, Martin Lewis, has recommended us as a job for students: 
- We have a 4+ Glassdoor rating
- Check out our Publications page for articles that have been written about us 
It may also help to take a look at our social media profiles: 
Easy! Just head to our Become a Serve Legal Auditor page, and hit the Click Here To Apply Now button. This will redirect you to our secure portal, where you will start the process of registering as an auditor. From here, you will be asked for several bits of information, including for documents to demonstrate you have the Right To Work in the UK/Ireland, and National Insurance/PPS number. That way, as soon as your profile is checked and approved (which it is 99% of the time), you can get started! 
 
Once your profile is approved, you will receive an email inviting you to set up the rest of your account, and then complete a training exercise to ensure you know what you need to do. Once that’s done, you can get in touch with your Area Manager who will assign you some work to start on! 
The easiest way to do this is to contact your Area Manager and ask them to do so. Alternatively, you can request it on our Auditor Enquiries form, just make sure to include your name so we can identify the account to deactivate. You will automatically receive a P45 document by email, along with your final payslip, at the next fortnightly payroll from when your account is removed. 
 
Our full privacy policy can be found here. 
Easy! Just head to our Become a Serve Legal Auditor page, and hit the Click Here To Apply Now button. This will redirect you to our secure portal, where you will start the process of registering as an auditor. From here, you will be asked for several bits of information, including for documents to demonstrate you have the Right To Work in the UK/Ireland, and National Insurance/PPS number. That way, as soon as your profile is checked and approved (which it is 99% of the time), you can get started! 
 
Once your profile is approved, you will receive an email inviting you to set up the rest of your account, and then complete a training exercise to ensure you know what you need to do. Once that’s done, you can get in touch with your Area Manager who will assign you some work to start on! 
Yes definitely! The best thing to do is contact your Area Manager to ask if they are happy to do a reference for you (they almost certainly will be, but it’s best to give them a head’s up about it anyway). However, if you no longer know any of the Area Managers, you can just use the info@servelegal.co.uk email address as the referee email address and we can provide a factual reference. 
Yes, definitely! We work with a vast range of clients, including some that operate smaller shops in towns and villages in more remote areas of the UK & Ireland. We pay your travel costs and will generally pay more if the work you’re doing involves long travel, as we don’t want you to end up earning an unfair amount for your hard work! Also, we have audits available which involve online shopping and getting things delivered to your house, reporting on the doorstep process, so this is something you could get involved in even if you would struggle to travel outside your area. 

Questions about our auditing services 

j 
gjyg 
j 
gjyg 
j 
gjyg 
 
 
Our site uses cookies, including for advertising personalisation. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings