Independent compliance testing to help you meet financial regulations and protect customers.
Real-world compliance testing by trained testers to assess compliance, service quality, and ethical selling practices.
How Serve Legal can help
The Risk
Regulatory breaches can lead to fines, enforcement action and intrusive remediation programmes. Weak internal controls increase the risk of fraud, mis-selling and customer harm. In a highly regulated sector, failures quickly damage reputation and erode trust with customers, regulators and investors.
How Serve Legal Helps
"We conduct structured audits of your financial processes and compliance controls, reviewing how products are sold, monitored and governed across channels and sites. Our teams identify gaps in regulatory adherence, from FCA and PRA requirements to your own internal policies.
You receive clear, actionable recommendations and ongoing monitoring plans so you can close issues before they become findings. Using our wider dataset, we also provide benchmarking and trend analysis against sector standards, helping you understand where you lead, where you lag and where risk is building."
Data and Analytics Reporting
We don’t just run audits, we turn them into live, actionable intelligence. Our investment in data, software and automation goes far beyond industry norms, giving our clients faster insight, lower reporting costs, and a genuine competitive edge. Take a look at our reporting ecosystem, combining interactive Power BI dashboards, AI-powered data assurance and a developer-friendly REST API, helping you take control of compliance performance across your organisation.
.jpg)
Make Your Audit Your Own with Flexible “Bolt-On” Features for Every Service
Already planning an audit programme but want more insight?
Add extra checks, like promotional compliance, retail compliance, customer experience, or venue safety, without setting up a whole new programme. With Serve Legal’s bolt-on service, every audit is bespoke to your needs.
.png)
.png)
.png)
About us
In early 2006, Ed Heaver and Julian Sargeson were alcohol retailers with a problem. The local authority had decided one of their sites was consistently serving underage people.
They wanted to check their staff, measure the site performance and demonstrate to the authority they were taking the issue seriously. They couldn't find a company providing a cost-effective service, so they decided to do it themselves.
The business has since grown to become the market leading provider of compliance auditing services in the UK & Ireland, and a leading voice in the conversations around age-verification and food allergy policy.
Our Customer Experience Allergen audit has been designed in collaboration with an experienced Environmental Health Practitioner and is approved by Trading Standards.
Our Awards
Don't just take our word for it, see the awards that back up our claims of excellence.
Elite Business Finalist 2025
Moneypenny Customer Service of the Year Award
Elite Business Award Winner 2025
Top 100 SME Businesses - #8 in the UK
Growing Business Awards Winner 2023
Customer Experience and Loyalty Award
The Golden Grocer Awards 2022 Finalist
Business Initiative of the Year
Growing Business Awards Winner 2022
B2B Business of the Year
Business Champion Awards 2022 Finalist
Business Community Award
-1.jpg)
-1.jpg)
-1.jpg)
Get in touch today with a member of our team!
Start operating confidently when it comes to age-restricted products
Looking to work for us as one of our mystery shoppers?