Meet StoreCheckers
Storecheckers is now part of Serve Legal following our 2024 acquisition, bringing an additional 37 years of international mystery shopping expertise into Serve Legal’s service portfolio. Find out more about StoreChecker's journey here.
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The Storecheckers Story
Founded in 1989, Storecheckers began life checking stores’security. Over 30+ years, Storecheckers built a reputation for high-qualitywork centred on developing clients’ customer experience to support businessgrowth.
Built on a simple mantra, “Service Counts”, StoreCheckers developed long-term client relationships by delivering what businesses actually need: clear, objective insight they can act on.
Storecheckers spent nearly 40 years designing programmes specifically tailored to each client, supported by bespoke reporting systems that make it easy to pinpoint what’s working, what isn’t, and where performance and profitability can be improved.
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StoreCheckers joins forces with Serve Legal
In 2024, Storecheckers joined Serve Legal, bringing customer experience and mystery shopping expertise into the UK’s leading audit and compliance organisation. Now together, we help clients measure real-world performance across in-person, online and telephone customer journeys, turning insight into improvement through targeted training, ongoing feedback, and robust reporting.
As an MSPA member adhering to its professional standards, and recognised as an Investor in People since 1999, Storecheckers remains committed to best practice, impartiality and continuous improvement — now with even greater scale and support as part of Serve Legal.
With nearly 40 years of Storecheckers and 20 years of ServeLegal, we bring depth of experience across both compliance auditing andcustomer experience measurement.
70
+Countries Reached
57
+Years collective experience
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250000
+Audits Annually
Meet the Team Leading our Mission
Discover the faces behind Serve Legal's success – our CEO and Senior Management team collated of passionate professionals who drive innovation, foster client relationships, and ensure operational excellence. Get to know the individuals who bring expertise, dedication, and a collaborative spirit to everything we do at Serve Legal.
Kate Rand
CEO
Jenni Garratt
Sales and Marketing Director
Seth Uden
Operations Director
Ela Rygala
Finance Manager
Matthew Houliston
Systems and Data Director
Hannah Rees
HR Manager