Serve Legal is the UK’s leading retail compliance auditor, enabling market leaders to successfully measure and improve performance, and protect their businesses. We perform independent, mystery on-site audits enabling companies to establish if expected staff performance, operational standards and company procedures are in place.
Serve Legal is a dynamic, growing company delivering over 12,000 audits every month with a UK- wide team of around 2,500 auditors. With expertise in age-restricted sales, retail audit, media compliance and customer experience fields, we are expanding our business into new territories.
These are some of the roles we have within the business, please visit our Current Vacancies page to see what we are currently recruiting for. If you are interested in joining the team as an Auditor, please visit our Apply page.
Weekend Approving Team
Weekend Approvers work within the Weekend Team, approving submitted audit reports to the highest standard and in line with company objectives. Working on designated weekends, for hours within set parameters, the team is led by a Weekend Supervisor who ensures approvers are aware of exactly what is required, issues clear instructions and sets achievable deadlines.
The Weekend Supervisor’s role is to oversee the work of the Weekend Approvals Team, ensuring submitted audit reports are processed to the highest standard and in line with company objectives. Tasks include allocating work, issuing clear instructions and setting achievable deadlines. The Weekend Supervisor progresses queried reports, supporting the team to ensure submitted reports are processed accurately and on time.
An Area Manager works within a small regional team, taking responsibility for a designated area to ensure that audits are completed on time and to agreed Key Performance Indicators.
An effective Area Manager takes ownership of given activities in a designated area and actively seeks to identify improved ways of working.
A Regional Manager takes overall responsibility for a designated region, ensuring that all audits and media compliance programmes are completed on time and to agreed Key Performance Indicators. The Regional Manager also takes responsibility for costs across the region.
An effective Regional Manager takes ownership of all activities in a designated region, promoting good practice and actively seeking to identify improved ways of working.
Media Compliance Co-Ordinator
An effective Media Compliance Approver ensures that all submitted Media Compliance reports are approved to the highest standard and in line with company objectives. The identification of contradictions and errors demands a good eye for detail, and strong verbal and written communication skills are essential
Media Compliance Approvers also provide wider support to the team when required, for example providing support to auditors during matches at weekends. The nature of the work means that Media Compliance Approvers often work outside standard working hours (9.00-5.30)
Finance, Systems & Data teams
The Data Assistant role is varied, working in the fast-paced environment of the Data team. The post carries responsibility for client reporting, system and database maintenance and dealing with client enquiries. A successful Data Assistant is accurate, has a keen eye for detail and is pro-active in dealing with other members of the team.
Accounts Assistants are responsible for the accurate and timely execution of daily, weekly and monthly tasks. An Accounts Assistant provides administrative support to the Finance Manager, undertaking clerical tasks such as making phone calls, handling mail and basic bookkeeping. As well as helping the Finance Manager, Accounts Assistants liaise with clients and assist the team in other tasks as required.