Client Satisfaction Survey 4.7 stars

Council Sector

Serve Legal helps local councils gain real-world insight into how their public spaces are perceived, managed, and experienced. Our audits evaluate safety, environment, visitor experience, events, and more — giving council stakeholders the evidence they need to plan, invest, and maintain high standards for residents and visitors.

The Risk

When public spaces aren’t regularly tested, issues can quickly go unnoticed. Litter, poor signage, inadequate lighting, or neglected facilities can create an environment that feels unwelcoming and unsafe. These small oversights can build up, discouraging people from visiting markets, parks, and high streets, while also reducing footfall and community engagement.

Beyond the day-to-day experience, unmonitored spaces pose bigger risks. Safety concerns such as hazards or poorly lit walkways increase the chance of incidents, while a lack of visible management can fuel anti-social behaviour. Left unchecked, this can damage public trust, harm the council’s reputation, and undermine the impact of regeneration or investment projects that are not grounded in real evidence.

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Place Management Audits

Independent, on-the-ground audits that give councils, BIDs, retail centres and campuses a clear view of how safe, welcoming and well-managed their public spaces feel. From perception mapping and mystery shopping to event feedback and levy-payer consultation, we deliver actionable insights that support better planning, investment and engagement.

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