Operate with confidence through targeted media compliance audits.
Tailored audits. Trading Standards-approved guidance. Defensible evidence.
How Serve Legal can help
The Risk
Illegal streaming and misuse of media rights put venues and brands at serious risk. Using unauthorised devices – such as jailbroken streaming sticks – to show protected content can lead to civil claims, criminal prosecution, loss of licences and lasting reputational damage. Without credible evidence, it’s hard to challenge malpractice or protect your intellectual property.
How Serve Legal Helps
Serve Legal runs targeted media compliance audits to show what is really being broadcast in venues. Our nationwide network of auditors in the UK and Ireland visit specified sites and record whether particular channels, events or programmes are visible in public areas, and whether they appear to be shown through legitimate means.
Auditors are trained to gather clear evidence and produce thorough, specification-led reports that stand up to legal and regulatory scrutiny. We can analyse results by location, region, or property type to identify patterns of non-compliance and support wider investigations. For many premises, simply knowing they may be audited is enough to deter illegal streaming and poor practice.
Data and Analytics Reporting
We don’t just run audits, we turn them into live, actionable intelligence. Our investment in data, software and automation goes far beyond industry norms, giving our clients faster insight, lower reporting costs, and a genuine competitive edge. Take a look at our reporting ecosystem, combining interactive Power BI dashboards, AI-powered data assurance and a developer-friendly REST API, helping you take control of compliance performance across your organisation.
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Make Your Audit Your Own with Flexible “Bolt-On” Features for Every Service
Already planning an audit programme but want more insight?
Add extra checks, like promotional compliance, retail compliance, customer experience, or venue safety, without setting up a whole new programme. With Serve Legal’s bolt-on service, every audit is bespoke to your needs.
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About us
In early 2006, Ed Heaver and Julian Sargeson were alcohol retailers with a problem. The local authority had decided one of their sites was consistently serving underage people.
They wanted to check their staff, measure the site performance and demonstrate to the authority they were taking the issue seriously. They couldn't find a company providing a cost-effective service, so they decided to do it themselves.
The business has since grown to become the market leading provider of compliance auditing services in the UK & Ireland, and a leading voice in the conversations around age-verification and food allergy policy.
Our Customer Experience Allergen audit has been designed in collaboration with an experienced Environmental Health Practitioner and is approved by Trading Standards.
Our Awards
Don't just take our word for it, see the awards that back up our claims of excellence.
Elite Business Finalist 2025
Moneypenny Customer Service of the Year Award
Elite Business Award Winner 2025
Top 100 SME Businesses - #8 in the UK
Growing Business Awards Winner 2023
Customer Experience and Loyalty Award
The Golden Grocer Awards 2022 Finalist
Business Initiative of the Year
Growing Business Awards Winner 2022
B2B Business of the Year
Business Champion Awards 2022 Finalist
Business Community Award
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Get in touch today with a member of our team!
Start operating confidently when it comes to age-restricted products
Looking to work for us as one of our mystery shoppers?