Protect customers with food allergies across every service channel.

We use trained mystery shoppers to test how your teams handle allergen requests in real life.

Audits can cover:

Food to go and drive-thru – quick-service counters, kiosks and drive-thru lanes where speed can push allergen questions to the bottom of the list.

Takeaway and home delivery – phone, app and third-party platforms through to the doorstep, checking how allergen information is given and confirmed at each step.

Cafés, pubs and restaurants – full sit-down meal experiences, assessing how staff handle allergy declarations from first interaction to ordering, serving and bill payment.

For each scenario, we assess whether staff proactively ask about allergies, provide clear and reliable information, check ingredients correctly and serve food free from the stated allergens. Reports are concise but detailed enough to use in training, internal reviews and due-diligence evidence. AllergyWise® / Anaphylaxis UK partnership – For clients who want an enhanced framework, we can deliver AllergyWise® audits in partnership with Anaphylaxis UK, aligned to their guidance and supporting participation in the AllergyWise® Programme.

Lab testing – Where needed, product samples from audited sites can be sent to our partner laboratory for allergen testing. This provides an extra layer of evidence on whether “allergen-free” and other claims are accurate, and supports investigations, due diligence and regulatory discussions."