Venue Safety Audits

Serve Legal introduce Venue Safety Audits

We are continuing to see growing concern from venues, local authorities, and operators about customer safety. It’s no longer enough to have policies on paper — what matters is how safety works in practice. In response, Serve Legal is formally launching venue safety audits to help businesses identify and fix risks before they become incidents.

Behind every Serve Legal audit is a Service Manager who understands your sector and works alongside you to act on findings. Ella, leads our venue safety services.

“Policies written on paper don’t save lives or reassure customers — only well-trained people delivering them in real situations do. We encourage all businesses to consider stress testing their operations to catch near misses before someone is hurt.” – Ella, Venue Safety Service Manager

Failures in venue safety can be devastating. Beyond fines or license issues, they can cause serious harm to customers and staff, destroy public confidence, and put businesses under intense scrutiny.

Serve Legal’s audits assess whether venues are genuinely safe and welcoming. We test how staff handle intoxicated customers, whether anti-spiking measures and Ask for Angela promises are working, and if licensing commitments are being met. By simulating real customer visits, we provide clear evidence on whether your venue is protecting customers effectively and complying with agreements.

If you want assurance that your venue is delivering on its safety commitments, speak to Ella or find our more here.