Place Management Audits

Serve Legal introduce Place Management Audits

Every year, towns, cities, and communities strive to provide a better environment and community space — which is driving a demand for real insight into how places feel to the people who use and live in them. That’s why Serve Legal is expanding our place management audits to give Council, BIDs, Markets & University/Colleges a clearer view of their spaces.

Without reliable feedback, investment risks missing its target. If people don’t feel safe, welcome, or engaged, community trust, experience and footfall can all suffer.

Our Place Management service offering is guided by Fiona, known for her consultative approach, and Matt, who brings 17 years of experience solving operational and compliance challenges within Serve Legal. Together they ensure audits lead to meaningful insight that drive specific actions for Placemaking Leaders.

“Understanding how people really experience and utilise your place, independent insight enables meaningful change to happen – that goes for Councils, BIDS, shopping centres, markets and the education sector.” – Matt, Place Management Service Manager.

Our audit is flexible and has supported change across a range of areas including environmental mapping, perception reviews, levy payer consultation, focus groups, safety perception audits, event feedback, and market research. Our trained auditors act as everyday visitors, showing you what’s really happening on the ground so you can plan and invest with confidence.

If you need to understand how your place is performing — and how to make it thrive  for stakeholders and users —  contact Matt or head over to our service page to find out more.