Home Delivery Audits  

A test to ensure delivery drivers and riders are following compliance policies at the doorstep. 
 
More people than ever are shopping online, and delivery providers are interacting with customers every day.  
 
What do we test: 
Alcohol 
Cigarettes/Tobacco/Nicotine pouches 
E-cigarettes  
Computer games 
Energy drinks 
Knives 
Solvents 
Analgesics 
Lottery tickets/scratchcards 
Gambling 
Amusement with Prize (AWP) machines 
 
Where do we test: 
Supermarkets 
Online retailers (including rapid delivery providers) 
Convenience stores 
Petrol forecourts 
Service stations 
Pubs/bars 
Bookmakers 
Adult Gaming Centres (AGCs) 
High street retailers 
 
Serve Legal's engaged auditor community of over two thousand 16 to 19 year olds means we are able to carry out audits all across the UK & Republic of Ireland. Each Area Manager within the Operations team selects suitable work for each auditor to carry out, within a specified timeframe, building rapport with their network of auditors to allow the business to adapt quickly to short-notice requests from clients. We are a certified Youth Friendly Employer and are committed to developing the young people in our community.  
 
If the auditor is required to provide official ID to complete the transaction, the site PASSES 
If the auditor purchases the items without showing ID, the site FAILS. 
 
Within 24 hours of visiting a site, the auditor completes their report. Within 48 hours, the report is thoroughly checked and sent automatically to the named client contact(s). Clients can monitor their overall performance via live dashboard technology and access benchmarking data to compare their performance with the average for their sector.  
 
Why businesses use our test purchase service: 
1. Demonstrates to the authorities and customers that you take underage sales seriously and are being proactive. 
2. Increases management focus on legislation and internal compliance policies, which improves staff performance 
3. Serve Legal data analysis identifies risk factors and we can recommend actions to take 
4. Improved compliance reduces the risk of large fines and restriction of trade 
 
Learn about our wider compliance services 
Find out how clients find working with Serve Legal 
Get in touch to find out what Serve Legal could do for you 
FAQs are coming soon! 
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