Introducing our new logo and CSR Policy
Serve Legal are proud to be announcing our new logo, new look and new Corporate Social Responsibility Policy today. This is a significant step in keeping the company image aligned with our mission and values, and is reflective of the growth and maturity we have undergone in the last 2 years.
Online Retailer Forum - Summary
Serve Legal recently hosted representatives from 12 different businesses involved in online retail of groceries to discuss the newly emerged issue of age-verification compliance at the point of delivery.
How should retailers adapt to face covering mandates?
From stock issues to staff shortages to home delivery slots, retailers have adapted to several issues across the last 18 months. With face coverings being made mandatory again in most indoor public places in England this month, as was already the case in the rest of the UK, we have reflected on what this means for businesses required to enforce these rules, alongside age-verification laws, and how these pressures can be managed.
Serve Legal Market Report: Retail tech advances expose risk of underage sales
No time to shop? Need groceries delivered in the next 30 minutes? Using the internet or an app for grocery or takeaway deliveries to your door in minutes has exploded during COVID-19. But this tech-enabled convenience is exposing retailers to risk around underage sales.
Food Allergy Aware's Mock Trial Event - Caroline Benjamin
Allergen management will no doubt be amongst the top priorities for the hospitality industry when the doors finally re-open after lockdown. With Natasha’s Law coming into effect on October 1st and the increased focus by local authorities on compliance with food safety legislation, it is essential that caterers and food producers make changes accordingly.
Partnership Announcement: C-Store Collective
Serve Legal are partnering with C-Store Collective to make it easier for independent retailers and retail groups to protect their business and local communities from the dangers of underage sales
My Journey with Serve Legal - Hannah McGeoghegan (for National Student Money Week)
When I first heard about Serve Legal, I was living in Cumbria, studying at college and working in a local bakery every Saturday in order to fund an increasingly expensive social life having turned 18! After taking on my first few audits, I realised this wasn't just a job that could let me reclaim my Saturday mornings (I soon quit the bakery!), but also could get me out and about exploring my local area and beyond.
My Journey with Serve Legal - Dan Hazell
There I was, 18 years old, looking for a part-time job for some extra cash. I'd worked in a few shops, which were useful, but I fancied something a bit more adventurous... and along came Serve Legal! Never could I have imagined where my journey with Serve Legal would take me (both literally and metaphorically!) and that nearly 5 years on, I'd still be with the company.
My Journey with Serve Legal - Aly O'Mahoney
My Serve Legal journey began when I started working as an auditor. Don’t be fooled by the single job title, I way busy carrying out all sorts of tasks.
500 new jobs for 18-19 year olds as online retail booms!
Young people are among the worst-affected by the Covid pandemic’s economic downturn and youth unemployment is rising. But Serve Legal has good news. We’re going into 2021 looking for 500 smart, self-motivated 18 and 19 year olds to join us as auditors. Our auditors play a vital role in helping retailers across the UK and Ireland prevent underage sales.
Emerging from Lockdown into the New Normal
While chatting with our clients and auditors throughout the past few months, we’ve been relieved to hear that only a few experienced Coronavirus personally and all have made a full recovery.
I would like to say a big thank you on behalf of the team to all our clients and friends who have supported Serve Legal through the impact of the Coronavirus pandemic. Your messages of support and help have been warmly received and had a positive impact, enabling us to start re-emerging on a solid footing.
Serve Legal - A great place to start a career
My career journey began on my 18th birthday. To supplement my income while studying, I applied for an auditor role with Serve Legal. My application was successful, and after a detailed briefing, I was assigned my first audits with an experienced Area Manager on hand should I need help. I shopped at retail sites across the North East, logging if they asked me for proof of age when I tried to buy alcohol, tobacco or place a bet. It was interesting, flexible work.
The wonders of a teenage workforce, by Ed Heaver
Never work with children and animals, the old saying goes. As someone who co-founded a business whose success depends on a workforce of fantastic teenagers (of which there have been 17,000 since 2006), I couldn’t agree less.
Our 18 and 19 year old auditors (mystery shoppers), visit stores across the UK and the Republic of Ireland, buying age-restricted goods like alcohol, e-cigarettes and knives. All should be asked for proof of age and they report back on their experience. Their findings provide valuable intelligence for retailers about how responsibly their staff are behaving. Where necessary, clients address their training and practices to improve performance...
Diet Pills - teenagers are being sold pills without proof of age
In May this year, the BBC‘s Watchdog programme aired the findings of an investigation it ran into sales of diet pills on the high street. The show’s producers sent a 17 year old actor into well-known retailers and chemists where she tried to buy diet pills. In 17 out of 18 stores visited, the teenager was sold diet pills without staff asking for age identification.
Serve Legal's Bookmaker Client Forum
Yesterday, we welcomed bookmakers from across the UK to the Serve Legal Bookmakers’ Forum at the Association of British Bookmakers’ London headquarters. We’ve been working with the gambling industry for ten years, supporting bookmaker compliance with legal and license obligations and helping them enforce responsible gambling policies. Our Forum provides a great opportunity to share market insight, discuss industry challenges and opportunities and find new ways to help and support our bookmaker clients.